Free Resource

Template for a customer journey map

Use one of these seven free customer journey map templates to illustrate the customer experience and journey for your business.
LIFETIME ACCESS FOR

199.00

Template for a customer journey map

There are 7 free customer journey map templates included in this download:
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Customer Journey Map
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Template for Current State
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Template for Lead Nurturing Mapping
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Template for Future States
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A Day in the Life of the Customer Template
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Template for Customer Churn Mapping
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Template for the Customer Support Blueprint
Templates for Free Customer Journey Maps

Gaining a deeper understanding of their clients and buyer personas benefits salespeople, marketers, and customer service employees alike. Customer journey maps are among the best tools for doing that. A customer’s experience and how your product fits into their life are outlined in customer journey maps.

With this newfound information, you may decide where to improve your product, marketing, and customer care procedures to provide a better customer experience. Start outlining your customers’ experiences with your product or service by downloading the templates right away.

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Before discovering the Agency Plot SOP Library, our agency was struggling to build internal processes. We wanted to systematize everything, but found the task daunting. With the SOP Library, not only were we able to model how Agency Plot did things, but we learned a much better way to manage our system. Even better, we realized there were more efficient ways of doing things than we had been doing them.

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As I’m building my agency, I have been looking to build and acquire tangible resources to help me scale – including digital marketing SOPs.

After much searching, and trial and error, I was referred to Agency Plot and could not be happier. This is granular and detailed, and will help me accelerate the growth of my business. The value for the cost is unmatched.

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I estimate we save several thousands of dollars each month by being more effective and action-oriented through the use of these SOPs.

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SEO Director - Spiral Marketing Agency

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I run a digital marketing agency team and have been in digital marketing over a decade, and no one has broken down these topics in as clear and well-organized way as the Agency Plot team.
Mike Kennedy
Owner - Stikky Media
Boost the size of your business with these resources
LIFETIME ACCESS FOR

199.00

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Customer Journey Map
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Template for Current State
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Template for Lead Nurturing Mapping
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Template for Future States
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A Day in the Life of the Customer Template
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Template for Customer Churn Mapping
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Template for the Customer Support Blueprint

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Frequently Asked Questions (FAQs)

What is a customer journey map?

A customer journey map, often known as a journey map, is a picture of how customers engage with your brand. A good trip map will show the pre- and post-sale joys and pains that customers of a brand encounter. It becomes more consistent for firms to measure how various customer journeys might be improved by using a template customer journey map.

How can I create a template for a customer journey map?

How to Draw a Detailed Customer Journey Map

Consider your buyer persona first. If you don't already have one, Agency Plot offers a free "Make My Persona" tool. Create a map of customer contact points with your company. This begins with how they discovered your company and ends with how they left reviews. Examine the customer's complaints. Customer surveys or unfavourable online reviews may reveal this. Give fixing consumer pain issues a priority. Determine the effect of resolving customer issues.

What components make up a customer journey?

Important Components of Customer Journey Maps

Personas, timeframes, touchpoints, and other crucial components of excellent customer journey maps are covered in our free templates:

• Customer Journey Map
• Sample of the present state
• Template for Lead Nurturing Mapping
• Template for Future States
• A Day in the Life of the Customer Template
• Template for Customer Churn Mapping
• Template for the Customer Support Blueprint

Why do I need to submit the required information?

Your personal information is always secure with us.

We want your information in exchange for a priceless resource in order to: (a) enhance your browsing experience by tailoring the Agency Plot website to your interests; and (b) contact you with material we believe you might find interesting. (c) Send you marketing materials we believe you'll find useful. Read more about our privacy policies here.

Are you sure it's free?

Absolutely!.

We're merely disseminating some free information that we hope you'll find useful. The next time you have a question about marketing, think of us.

Click the button to gain access to the templates.