Free Download

Template for Customer Service Training [Free]

With this free template, you can train and onboard your new customer service hire.
Ending Soon
LIFETIME ACCESS FOR

₹199.00

Template for Customer Service Training [Free]

Sections in this Customer Service Training Template Involve:
N
Welcoming Atmosphere
N
Training Schedule
N
Technology and Software Setup
N
Meeting People
N
A 100-day plan
N
Reviews and Feedback
N
Engaging with Clients
N
Enhancement Framework
N
Product FAQ
N
Resources for Achievement
Increase the productivity of your new hires so they can help your clients succeed.

Customer service agents change jobs 2-3 times more frequently than other employees do. Therefore, how can you ensure that your support staff is both employed and productive?

A customer service training guide that covers your customer support onboarding and training methods can help new hires in learning their tasks more quickly and do them more effectively.

Download this template and customize it with the personnel resources, training procedures, and product details specific to your business so that new support staff members can start assisting your clients.

Trusted by

This is the least sexy, most “boring” type of content we could possibly create.

But it’s the stuff that will actually lead to more traffic, leads, clients, and revenue.

There’s no fluff, no clickbait, no listicles. Each walkthrough we create is extremely detailed and actionable

Rakesh Oberoi

Before discovering the Agency Plot SOP Library, our agency was struggling to build internal processes. We wanted to systematize everything, but found the task daunting. With the SOP Library, not only were we able to model how Agency Plot did things, but we learned a much better way to manage our system. Even better, we realized there were more efficient ways of doing things than we had been doing them.

Tim Berry
CEO - Reputation Local

Chris Rodriguez

As I’m building my agency, I have been looking to build and acquire tangible resources to help me scale – including digital marketing SOPs.

After much searching, and trial and error, I was referred to Agency Plot and could not be happier. This is granular and detailed, and will help me accelerate the growth of my business. The value for the cost is unmatched.

Chris Rodriguez
Owner - iExcel

Kaizer Meer

I estimate we save several thousands of dollars each month by being more effective and action-oriented through the use of these SOPs.

Joshua Watson
SEO Director - Spiral Marketing Agency

Mike Kennedy

I run a digital marketing agency team and have been in digital marketing over a decade, and no one has broken down these topics in as clear and well-organized way as the Agency Plot team.
Mike Kennedy
Owner - Stikky Media
Boost the size of your business with these resources
LIFETIME ACCESS FOR

₹199.00

N
Welcoming Atmosphere
N
Training Schedule
N
Technology and Software Setup
N
Meeting People
N
A 100-day plan
N
Reviews and Feedback
N
Engaging with Clients
N
Enhancement Framework
N
Product FAQ
N
Resources for Achievement
Get Instant Access

Agency Plot instructors work with the best brands in the game

lyft-logo
techstars-logo-min
paypal-logo

Frequently Asked Questions (FAQs)

Why do I need to submit the required information?

Your personal information is always secure with us.

We want your information in exchange for a priceless resource in order to: (a) enhance your browsing experience by tailoring the Agency Plot website to your interests; and (b) contact you with the material we believe you might find interesting. (c) Send you marketing materials we believe you'll find useful. Read more about our privacy policies here.

What exactly is a customer service training manual?

A customer service training guide is a document that lists all the procedures and standards that govern customer service at your business. Additionally, it offers advice on how to handle particular circumstances, such as complaints or product returns. A thorough customer service training handbook will guarantee that all employees within your company have access to the same information and can collaborate consistently across teams.

How can you create an effective training manual?

Defining your objectives is the first step in producing a training guide that is effective. The following phases involve determining your audience, choosing the appropriate technologies, and creating content to help you achieve your goals. When these are finished, it's time to ask subject-matter experts for their opinions on your training handbook.

Are you sure it's free?

Absolutely!.

We're merely disseminating some free information that we hope you'll find useful. The next time you have a question about marketing, think of us.

What should a service manual contain?

A service manual is a document that ought to provide the fundamental facts about your company, its background, and its goods and services. It also contains a list of other company contacts that staff might suggest to clients if they are unable to resolve issues on their own.

How do you develop a training program for customer service?

Any organization should have a training program in customer service. Your staff will be more motivated to work hard and ensure that consumers are taken care of in the manner you want them to be. Start by developing a training schedule and Onboarding that includes a tech setup guide, a 100-day target, feedback and review, an escalation framework, product FAQs, and success tools.
Use this template to create your own company support training template.