₹199.00
Customer Satisfaction Score (CSAT)
At Agency Plot, we think that everything, even finding new clients, should be centered on the customer. Companies must make an investment in building a foundation of consumers who perceive devoted service as the norm rather than the exception as word-of-mouth from reliable friends and colleagues plays a growing role in business growth.
Because they demonstrate how satisfied your customers are and how this affects your bottom line, customer service metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Revenue Churn are crucial metrics to track on a regular basis.
With the help of this workbook, you can quickly and easily calculate and keep track of ten crucial customer service measures and KPIs. You won’t have to worry about reviewing your work twice or searching the internet for the proper formula. The workbook is available right now and can be used by your business.
This is the least sexy, most “boring” type of content we could possibly create.
But it’s the stuff that will actually lead to more traffic, leads, clients, and revenue.
There’s no fluff, no clickbait, no listicles. Each walkthrough we create is extremely detailed and actionable
Rakesh Oberoi
Before discovering the Agency Plot SOP Library, our agency was struggling to build internal processes. We wanted to systematize everything, but found the task daunting. With the SOP Library, not only were we able to model how Agency Plot did things, but we learned a much better way to manage our system. Even better, we realized there were more efficient ways of doing things than we had been doing them.
Chris Rodriguez
As I’m building my agency, I have been looking to build and acquire tangible resources to help me scale – including digital marketing SOPs.
After much searching, and trial and error, I was referred to Agency Plot and could not be happier. This is granular and detailed, and will help me accelerate the growth of my business. The value for the cost is unmatched.
Kaizer Meer
I estimate we save several thousands of dollars each month by being more effective and action-oriented through the use of these SOPs.
Mike Kennedy
₹199.00
Agency Plot instructors work with the best brands in the game
Frequently Asked Questions (FAQs)
What are customer service performance metrics?
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How are KPIs for customer service measured?
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We're merely disseminating some free information that we hope you'll find useful. The next time you have a question about marketing, think of us.
How are customer service metrics determined?
Customer satisfaction score, ticket volume, backlog, initial response time, average resolution time, first contact resolution rate, net promoter score (NPS), and customer retention are among the Key Performance Indicators (KPIs) used to measure customer service.